Refund & cancellation
Product policy draft — review the highlighted business details before accepting production orders.
Digital product
Wedding Invitation Builder sells immediately accessible digital invitation templates. Once a payment is verified and template access is granted, the order is recorded as completed.
Payment errors
If you were charged but the order remains pending, contact the support team using the business contact details published before launch. Include your order ID and payment reference. The team will check the provider status and correct the order or coordinate an eligible reversal.
Cancellation and refund requests
Because a digital template may be accessed as soon as payment is confirmed, refund eligibility depends on whether access was granted, whether the charge was duplicated, and applicable consumer law. Contact us promptly; we will review the request and respond with the available remedy.
Details to confirm before launch
The refund window, eligibility after template access, processing timeline, cancellation rules, and escalation contact require business and legal approval. This page is a draft and is not a final refund commitment.